Returns Policy

Returns

Our return policy is limited to 30 days from the day your purchase was delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Please do not send your purchase back to the manufacturer. See “Shipping” below.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shelley@loveyourpup.com and send your item to: PO Box 2276 Battle Ground Washington US 98604. Please include a note describing defect or damage.

 

Shipping

To return your product, send it to: The Ecom Advantage, PO Box 2276 Battle Ground, Washington USA 98604.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

The time it takes for your replacement product to reach you may vary depending upon your location.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.